Yes. Standard shipping is free on orders US$39.99+ after discounts to destinations offered at checkout. Below this threshold, standard shipping is US$10. Express shipping is US$20. Shipping options and final charges are confirmed at checkout. See our Shipping Policy for full details.

Browse our collections, select the product, size, and quantity you want, then add the item to your shopping cart. Once you are ready, proceed to checkout and follow the instructions to complete your order.

Please refer to the size guide provided on the product page before placing your order. We recommend checking your measurements and comparing them with the size chart rather than choosing a size based only on your usual size.

Yes. Our women's sportswear and underwear are designed with comfort, fit, versatility, and everyday wearability in mind. Please check individual product descriptions for specific features and intended uses.

We begin processing orders as soon as possible. If you need to change or cancel an order, please contact our customer service team as soon as possible with your order number. We will do our best to accommodate your request before the order is processed or shipped.

Once your order has been shipped, you will receive shipping information and tracking details when available. You can use the tracking information to follow the progress of your shipment.

Please contact us as soon as possible after receiving your order. Provide your order number and, where appropriate, clear photos of the item and packaging. Our customer service team will review the issue and help arrange an appropriate solution.

Available payment methods are displayed during checkout. Depending on your location and the payment options available on our website, you may be able to pay using major credit or debit cards and other supported payment services.

We take payment security seriously. Payments are processed through secure payment systems designed to protect your transaction information. Avensai does not intentionally store sensitive payment information such as your complete card number.

Payment is generally authorized and processed when you complete checkout. Your order will be processed after the payment has been successfully confirmed.

A payment may be declined for several reasons, including incorrect payment details, insufficient funds, card restrictions, or security checks from your payment provider. Please verify your information or contact your bank or payment provider if the issue continues.

Yes. After successfully completing your purchase, you should receive an order confirmation containing your order details. If you do not receive one, please check your spam or junk folder or contact our customer service team.

You may request an eligible return or exchange within 14 calendar days after the last item in your order is delivered. Contact support@avensai.com before sending anything back. Please review our Return & Exchange Policy for the full conditions.

For hygiene and safety reasons, certain underwear and intimate apparel may not be eligible for return or exchange once they have been worn, washed, or removed from their original hygienic packaging. Please check the applicable return conditions before purchasing.

Returned items should generally be unworn, unwashed, undamaged, and in their original condition, with original tags and packaging where applicable. Items showing signs of use may not be accepted.

Email support@avensai.com with your order number, the item you wish to return, and the reason for your return. Include clear photos if it arrived damaged, defective, or incorrect. Contact us within 14 calendar days of delivery and wait for the correct return address and instructions before shipping anything back.

Avensai covers reasonable return shipping costs for approved and eligible returns, with no restocking fee. Please wait for our support team’s instructions before purchasing postage or shipping an item. Original delivery charges are non-refundable unless the return is caused by a confirmed damaged, defective, or incorrect item. See our Return & Exchange Policy.

After we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.