Shipping policy
Shipping & Delivery
Clear delivery estimates, thoughtful worldwide fulfillment, and tracking support from dispatch to arrival.
Order Processing
Please allow 1–3 business days before your order ships.
Standard Shipping
Estimated delivery in 5–8 business days after dispatch.
Express Shipping
Estimated delivery in 3–5 business days after dispatch.
Order Processing
All orders generally require 1–3 business days to process before shipment. Processing time is separate from the transit estimates listed below and should be added when estimating your total delivery time.
Orders may be fulfilled from different fulfillment centers based on your delivery location, product availability, and inventory. This helps us route each shipment as efficiently as possible.
Standard shipping: approximately 6–11 business days.
Express shipping: approximately 4–8 business days.
Shipping Options
After the 1–3 business-day processing period, our estimated shipping times are:
- Standard shipping: approximately 5–8 business days after dispatch.
- Express shipping: approximately 3–5 business days after dispatch.
Available methods and shipping charges are displayed at checkout before you complete your purchase.
Estimated Transit Times by Region
The same standard and express estimates apply to the regions listed below. These transit times begin after dispatch and do not include the 1–3 business-day processing period.
Region 01
Europe (excluding the United Kingdom)
Standard: 5–8 business days
Express: 3–5 business days
Estimated transit time after dispatch.
Region 02
United Kingdom
Standard: 5–8 business days
Express: 3–5 business days
Estimated transit time after dispatch.
Region 03
Americas
Standard: 5–8 business days
Express: 3–5 business days
Estimated transit time after dispatch.
Region 04
Australia
Standard: 5–8 business days
Express: 3–5 business days
Estimated transit time after dispatch.
Tracking Your Order
Tracking details are provided after your order has been dispatched. Carrier systems may require some time before the first tracking movement appears.
If your tracking is not updating or you need help locating your shipment, contact us at support@avensai.com and include your order number so we can assist you.
Delays and Delivery Estimates
All delivery times are estimates rather than guaranteed arrival dates. International shipments may occasionally take longer because of customs processing, public holidays, severe weather, peak shopping periods, carrier disruptions, or other circumstances outside our reasonable control.
Business days generally mean Monday through Friday and exclude public holidays. Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible; address changes cannot be guaranteed after an order has entered fulfillment.
Need Help With a Delivery?
Contact the Avensai support team with your order number, and we will help you review the available shipping information.
Suggested subject: Shipping Question
Processing and transit times are separate. The shipping method selected at checkout determines which transit estimate applies.